Refund and Returns Policy
At CERIZ, we are committed to customer satisfaction. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains how and when you can request a refund or return.
Eligibility for Refund/Return
- Returns must be requested within 30 days of the original purchase date.
- The product must be unused and in the same condition that you received it.
- Proof of purchase is required for all returns and refunds.
Please note that certain types of items cannot be returned, such as:
- Customized or personalized items.
- Digital products or services.
Process for Returns
To initiate a return, please contact us with your order number and reason for return. We will provide you with instructions on how to proceed.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our Refund and Returns Policy, please contact us.